Terms & Conditions

By using our learning platform, you agree to our terms and conditions. Please read them carefully to ensure you understand your rights and responsibilities.

1. Acceptance of Terms

By accessing or using our platform, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must immediately cease using our platform.

2. Eligibility

You must be at least 13 years of age to use our platform. By using our platform, you represent that you are eligible to use it and have the legal capacity to be bound by these terms.

3. User Accounts

You may be required to create an account to access certain features of our platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized use of your account.

4. Prohibited Conduct

You agree not to engage in any of the following activities while using our platform:

  • Violating any applicable laws or regulations;
  • Using the platform for any fraudulent or malicious purposes;
  • Attempting to gain unauthorized access to our platform or user accounts;
  • Uploading or sharing any content that is offensive, harmful, or infringing on the rights of others;
  • Interfering with or disrupting the operation of our platform or the servers and networks that host it.

5. Intellectual Property

All content, features, and functionality available on our platform are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our platform for your personal, non-commercial use only.

6. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our platform or any content available on it, even if we have been advised of the possibility of such damages.

7. Indemnification

You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or related to your violation of these terms, your use of our platform, or your infringement of any intellectual property or other rights of any third party.

8. Use of AI Systems

Our platform employs various Artificial Intelligence (AI) systems to enhance your user experience. These AI systems include but are not limited to the AI Interviewer, code analyzers, suggestion engines, and more. Please note that the outputs provided by these AI systems are for informational purposes only and should not be construed as professional or expert advice. While we continuously work to improve these AI systems, they may occasionally provide incorrect, incomplete, or misleading information due to inherent limitations in AI technology. By using these systems, you acknowledge and accept that any reliance on such information is at your own risk. We will not be liable for any errors, omissions, or damages arising from your use of these AI systems. Your continued use of the AI systems constitutes your acceptance of these terms.

9. Money Back Guarantee Policy

We offer a money-back guarantee exclusively for our mock interview and coaching services, subject to the following conditions:

  • Eligibility: Refund requests must be based on objective issues such as disruptive technical failures, unprofessional conduct, or failure to deliver the promised service elements. Refunds will not be granted for subjective reasons (e.g., personal preferences like “not liking the interviewer’s style”).
  • Structured Feedback: You must provide detailed, structured feedback specifying what was promised versus what was delivered. This is to help us understand the issue and improve our services, as well as prevent abuse of the refund policy.
  • Tiered Refund Structure:
    • 100% refund if requested within 2 hours after the session’s conclusion.
    • 80% refund if requested between 2 and 6 hours after the session.
    • 50% refund if requested between 6 and 24 hours after the session.
    • No refund if requested after 24 hours have elapsed.
  • No Refunds for No-Shows or Excessive Lateness: Refunds will not be issued if you fail to attend the session or if you are more than 10 minutes late, except when accompanied by verified documentation of a genuine emergency. In such cases, refunds will be at our discretion.
  • Service Remedy: If a specific element of the session was not delivered as promised, we reserve the right to first attempt to remedy the issue before offering a refund.
  • Processing: All refund requests will be reviewed almost immediately, as any concerns about quality from customers is a top priority. Refunds will be processed via the original payment method and, depending on the payment processor, can take anywhere from 1 to 10 business days to show up in your account.

10. Termination

We reserve the right to terminate or suspend your access to our platform, without prior notice, for any reason, including but not limited to your violation of these terms. You may also terminate your use of our platform at any time. Upon termination, your right to use our platform will immediately cease, and you must promptly delete all copies of any content obtained from our platform.

11. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Your continued use of our platform after any such changes constitutes your acceptance of the new terms. It is your responsibility to periodically review these terms for any updates or changes.

12. Governing Law

These Terms & Conditions and your use of our platform are governed by the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions, comments, or concerns regarding these terms or our platform, please contact us at [email protected].

14. Email Newsletter and Communications

By creating an account on our platform, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us. Please note that even after opting out of our promotional emails, you will still receive transactional messages from us, such as notifications about your account activities and any necessary service-related announcements. We commit to processing your personal data in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR) and other data protection laws applicable. Your acceptance of these terms also signifies your consent to our data processing activities described in our Privacy Policy. If you do not agree with our Privacy Policy, you must stop using our platform.

15. Consent for Recording and Use of Session Excerpts

By participating in coaching or mock interview sessions, you expressly consent to the recording of these sessions. Recordings will only be made upon receiving your explicit, informed consent—either in writing or via a digital acknowledgment—prior to the start of any session.

With your consent, we may use portions or excerpts of the recorded sessions for promotional, educational, or quality assurance purposes, including displaying such excerpts on our website, social media platforms, and other marketing materials.

Any recordings or excerpts used in promotional materials will be anonymized to protect your identity. This may include blurring video images, masking or altering your voice, and redacting or omitting any personal identifying information. All processing will be conducted in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

You have the right to withdraw your consent at any time by contacting us at [email protected]. Upon withdrawal, we will make reasonable efforts to remove any recordings or excerpts from future publications and marketing materials, though complete removal from all existing distributions cannot be guaranteed.

By providing your consent, you waive any claims for damages or legal actions against us related to the use of your anonymized session recordings.